Privacy Policy

At Srisilk Sarees, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Introduction

Your privacy is important to us. We are dedicated to maintaining the confidentiality, integrity, and security of the personal information you share with us. This Privacy Policy describes the types of information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

We encourage you to read this Privacy Policy carefully before using our website or placing an order.

2. Information We Collect

To provide you with the best shopping experience, we may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Details (processed securely through trusted payment gateways; we do not store your complete card details)

  • Order History

  • Account Login Information (if applicable)

Device Information

When you browse our website, we automatically collect certain technical information, including:

  • IP Address

  • Browser Type and Version

  • Device Type

  • Operating System

  • Time Zone

  • Referral URLs

  • Pages Visited

  • Time Spent on Pages

  • Cookies and Similar Technologies

Order Information

This includes:

  • Products Purchased

  • Quantity and Pricing

  • Payment Status

  • Shipping Details

  • Delivery Instructions

  • Return or Exchange Requests

  • Customer Support Communications

3. How We Use Your Information

We use the information collected for various business purposes, including:

Order Processing

  • Confirm and process your orders.

  • Verify payments.

  • Arrange shipping and delivery.

  • Process cancellations, returns, and refunds.

Customer Service

  • Respond to your questions and inquiries.

  • Provide order updates.

  • Resolve complaints or issues.

  • Offer after-sales support.

Website Improvement

  • Improve website performance and functionality.

  • Understand customer preferences.

  • Analyze shopping trends.

  • Personalize your browsing experience.

Marketing & Promotions

With your consent, we may:

  • Send promotional emails.

  • Inform you about new collections.

  • Share exclusive offers and discounts.

  • Notify you about festive sales and product launches.

You may unsubscribe from marketing communications at any time.

Fraud Prevention

We may use your information to:

  • Detect fraudulent transactions.

  • Prevent unauthorized activities.

  • Maintain the security of our website and customers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

However, we may share your information with trusted third parties only when necessary, including:

Payment Service Providers

To securely process your payments through trusted payment gateways.

Shipping & Logistics Partners

To deliver your orders efficiently and provide shipment tracking.

Technology Providers

For website hosting, analytics, customer support, email services, and website maintenance.

Legal Authorities

If required by applicable law, court order, or governmental authority, or when necessary to protect our legal rights and prevent fraud.

All third-party service providers are expected to protect your information and use it only for the services they provide to us.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Keep your shopping cart active.

  • Understand website traffic.

  • Measure marketing effectiveness.

  • Improve website functionality.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Although we strive to use commercially acceptable methods to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Maintain financial and legal records.

  • Resolve disputes.

  • Comply with applicable laws and regulations.

Once the information is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, where legally permissible.

  • Withdraw consent for marketing communications.

  • Object to certain processing activities.

  • Request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in our business practices, technology, or legal requirements. Any changes will be posted on this page with the updated effective date.

We encourage you to review this Privacy Policy regularly to stay informed.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us.

Srisilk Sarees

Email: theambaramofficial@gmail.com

Phone: +91 8660892221

Address: Comfort Arizona, Flat No. 408, Yelachenahalli, Kanakapura Road, Bengaluru – 560078, Karnataka, India

We are committed to addressing your concerns promptly and ensuring that your personal information is handled responsibly and securely.