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At Srisilk Sarees, we are committed to delivering your order safely, securely, and on time. Every saree is carefully inspected, packed with the utmost care, and shipped through trusted courier partners to ensure it reaches you in perfect condition.
Please read our Shipping Policy to understand how your order is processed, shipped, and delivered.
1. Shipping Destinations
We proudly ship our products across India and to select international destinations.
If your country is not available during checkout, please contact our customer support team. We will do our best to arrange shipping whenever possible.
2. Order Processing
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All orders are processed within 2–4 business days after payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During festive seasons, special sales, or high-order volumes, processing times may be slightly longer.
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Every saree undergoes a quality inspection before dispatch to ensure you receive the finest product.
Once your order has been dispatched, you will receive a confirmation email or SMS containing your shipment tracking details.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location and courier service availability.
Domestic Orders (Within India)
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Estimated delivery: 5–7 business days after dispatch.
International Orders
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Estimated delivery: 10–15 business days after dispatch.
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Delivery may take longer due to customs clearance procedures, local regulations, or courier delays in the destination country.
Please note that delivery timelines are estimates and are not guaranteed.
4. Shipping Charges
Domestic Shipping
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Free shipping is available on all orders across India unless otherwise stated during promotional campaigns.
International Shipping
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Shipping charges are calculated at checkout based on the destination country, package weight, and courier rates.
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Any applicable customs duties, import taxes, or local handling charges are the responsibility of the customer.
5. Order Tracking
Once your order is shipped, you will receive:
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A shipment confirmation email or SMS.
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A tracking number.
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A tracking link to monitor your shipment's progress.
If you do not receive tracking details within the processing period, please contact us and we will be happy to assist you.
6. Customs, Duties & Taxes (International Orders)
International shipments may be subject to customs duties, import taxes, VAT, or other government charges imposed by your country's customs authorities.
These charges:
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Are not included in the product price.
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Are not included in the shipping charges.
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Must be paid directly by the customer upon arrival, if applicable.
Customs policies vary by country, and Srisilk Sarees has no control over these charges.
7. Delayed, Lost, or Damaged Shipments
While we work with reliable courier partners, unforeseen delays may occasionally occur due to:
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Weather conditions
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Natural disasters
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Public holidays
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Transportation disruptions
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Customs inspections
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High shipping volumes
If your order is significantly delayed, lost, or arrives damaged, please contact us within 48 hours of the expected delivery date or receipt of the package. We will coordinate with the courier partner and make every reasonable effort to resolve the issue as quickly as possible.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at the time of placing the order.
Srisilk Sarees cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or outdated addresses provided by the customer.
If you notice an error in your shipping details after placing an order, please contact us immediately. Address changes can only be made before the order has been dispatched.
9. Delivery Attempts
Our courier partners will usually make one or more delivery attempts. If the package cannot be delivered due to customer unavailability or an incorrect address, it may be returned to us.
Any additional shipping charges for re-dispatching the order may be borne by the customer.
10. Returns & Exchanges
For information regarding returns, exchanges, cancellations, or refunds, please refer to our Return & Refund Policy or Terms & Conditions page.
11. Contact Us
If you have any questions regarding your shipment, delivery status, or shipping charges, our customer support team will be happy to assist you.
Srisilk Sarees
Email: theambaramofficial@gmail.com
Phone: +91 8660892221
Address: Comfort Arizona, Flat No. 408, Yelachenahalli, Kanakapura Road, Bengaluru – 560078, Karnataka, India
Thank you for choosing Srisilk Sarees. We appreciate your trust and are committed to ensuring your shopping experience is smooth, secure, and memorable from the moment you place your order until your saree reaches your doorstep.